Refund Policy

Failed video jobs

Credits charged for a confirmed failed video job return to your SeedanceAI balance. The editor shows each batch job's status separately. Contact support if the status or balance does not match what you see in My Creations.

Credit packs and subscriptions

One-time credit packs do not expire. Subscription credits are granted for each paid billing period and expire at its end. You can manage subscription renewal in Billing.

To request a payment refund, open a ticket through Contact Support with your order number and the reason for the request. We review the transaction, credit usage, and the applicable terms. A returned credit balance and a payment refund are different transactions.

Duplicate or unexpected charges

Include the date, amount, and available order numbers in your support ticket. Keep card numbers and passwords out of your message.